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You run a retail garden center. A customer returns a potted lily, complaining the plant won’t rebloom. You tell him that lilies bloom only once a year. The customer still is not satisfied. What is your next step to ensure the customer is satisfied?
exchange the lily for one currently in bloom
This perpetuates the problem, as this lily, too, will rebloom only once per year.
give him a bloom-inducing fertilizer
This will not resolve the problem, and it furthers the misconception that a bloom-inducing fertilizer will promote reblooming in a lily.
exchange the lily for a plant that reblooms
If after asking the customer how you could resolve his dissatisfaction, he requests an ever-blooming plant, then exchanging the lily for a rebloooming plant would be a good resolution.
ask how he would like you to handle the situation
Question 1 Explanation:
Yes, and strive to exceed the customer's expectations.
Who needs to keep records required by the Environmental Protection Agency (EPA)?
growers’ rights advocate
Only commercial pesticide applicators need to keep pesticide application records.
Produce retailers are not applying pesticides, thus they are not required to keep records for the EPA.
turf pesticide applicators
OSHA (Occupational Safety and Health Administration) assures safe and healthful working conditions and requires that information about the hazard of chemicals in the workplace be readily available to employers and employees.
Question 2 Explanation:
Commercial pesticide applicators need to keep records.
Which characteristic is associated with invasive plant species?
whorled leaf arrangement
Leaf arrangement is not associated with plant invasiveness.
flowers that must be insect pollinated rather than wind pollinated
Invasiveness is a function of seed dispersal among other factors, rather than pollination.
production of high amounts of wind-dispersed seed
extensive lateral root system that extends beyond the drip line
Extensive lateral root systems are not associated with plant invasiveness.
Question 3 Explanation:
Large quantities of wind-dispersed seeds quickly allow an invasive species to overtake native plants.
Based on the marketing data in Table 1, which plant was most successful based on advertising dollars spent per customer?
|Plant||Number of Plants Sold||Production Cost per Plant ($)||Total Money Spent on Advertising ($)||Plants Sold per Customer||Sales Income ($)|
Question 4 Explanation:
How should you resolve a situation in which an employee is not operating a piece of equipment correctly or safely?
tell the employee to operate a different piece of equipment
The employee needs to receive training to operate the specified piece of equipment.
dock the employee’s pay until performance improves
An employee's wages cannot be docked based on his/her performance.
ask the employee to perform the task more slowly until it is done correctly
Speed is not the issue. Try different forms of training to help the employee learn to operate the equipment correctly and safely.
show the employee the correct operating procedure
Question 5 Explanation:
Both OSHA and EPA specify required training. Additionally, employers can develop job descriptions that include tasks that employees are expected to perform and the skill requirements needed to successfully complete those tasks.
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